Site Terms

Site Terms & Company's Disclaimer

You can easily purchase products through our convenient online ordering process:

Terms & Disclaimer

Please read these Terms and Conditions of Use (the "Agreement") carefully. By using any of the following websites (collectively, the "H-Supply Company WEBSITES"), you agree to be bound by this Agreement: H-SUPPY COMPANY OF FUSIONHAIRSUPPLY.COM If you do not agree to the terms and conditions of this Agreement, please do not use this website FusionHairSupply.Com or any of the H-SUPPY COMPANY WEBSITES. H-SUPPLY COMPANY Products, Inc., is a company incorporated under the laws of the State of District of Columbia, U.S.A. (referred to herein as "H-SUPPLY COMPANY," "we," "us" and "our"), reserves the right to change this Agreement, in whole or in part, from time to time at our sole discretion, and to provide you with notice of such change by any reasonable means, including without limitation posting the revised draft of this Agreement on the H-SUPPLY COMPANY WEBSITES. You can determine when this Agreement was last revised by referring to the "LAST UPDATED" legend at the top of this Agreement. You should always check this Agreement prior to using this website FusionHairSupply.Com /H-SUPPLY COMPANY WEBSITES. Your continued use of FusionHairSupply.Com/ H-SUPPLY COMPANY WEBSITES following the posting of changes to this Agreement will mean that you accept those changes.

We advise all customers that we Do Not offer refunds but we do offer exchanges on purchases. All cancellations on Human Hair I-tip products ordered through this website that have NOT yet been shipped will require a $60 cancellation fee ONLY if production of hair product have, in fact, already started. Products orders that have been shipped cannot be cancelled/refunded and are final. If an exchange is desired due to a product issue, company must be informed of problem and receive the returned product within the noted time period according to the terms of our exchange policy.

By ordering online, purchaser acknowledges that they are fully aware of our Disclaimer guidelines and fully agree with the website policies.
Color of hair products may vary slightly between shipments due to the inherent nature of human hair.
Information provided herewith is subject to change without notice.
Our product prices and Shipping, & Handling prices are subject to change without notice.
Although we work to keep website information accurate, at times inventory, production, or expenses may change and require price adjustments on our part before we are able to update the website.

How To Order Hair

Order hair either in 100 or 150 strand bundles according to the colors and sizes that are given on this website. Please note, custom orders can only be made if agreed with a representative prior to placing an order with this website or H-Supply company otherwise orders can only be made as they are displayed on this website or order pamphlets.

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Our Exchange Policy:

We Do Not offer refunds but we do offer ONLY 1 exchange per purchase.

We offer one exchange per item without Restocking - for unused/unopened items.

We will gladly exchange your hair if you are not completely satisfied with the color, texture or length. We may grant exchanges if we are notified of your complaint within 3 days of the postmark date that your item was delivered. We advise all customers and clients to examine their product on the day of receipt to confirm if they have received their desired product or service. Exchanges must be requested in writing by either EMAIL [emailus@fusionhairsupply.com] or FAX [813-273-8773] within 3 days of receiving the product. You will be given a Return Authorization Code (RAC). This RAC code given for your product exchange MUST be clearly marked on the shipping box and returned back to the address of H-Supply Company, [7028 W. Waters Avenue, Suite 221 Tampa, FL 33634]. Items must returned within 8 days of the postmark of receipt. You are responsible to pay for any additional shipping charges during an exchange. Shipping charges are not exchangeable and non-refundable. If you send back an exchange please include your RAC code, proof of purchase, and a copy of your written request (of what the problem is with your item and what you would like to receive in exchange).

In addition, you will need to pay for shipping the product back to us as well as us shipping the exchanged product to you.

Product exchange requirements(offered on 1 exchange per purchase):

We will not accept damaged or “used” products (such as hair that has been colored, chemical treated or cut) as exchanges. We reserve the right to make the judgment call if an item is damaged or used. Items used improperly qualify as ‘damaged’. If your returned item falls into this category we will send it back to you provided you pay shipping.

The exception is the manufacturers defect. If a manufacture's defect is found, please contact us immediately to replace your purchase. We will replace the item for the same brand, style and color at no cost.

Return products must be returned with the original netting and tags still attached, in the undamaged packing. Item must be in new and re-saleable condition. Do not mark tape or attach anything to the packaging. Item altered in any way cannot be accepted. For example, item was washed or exposed to smells like perfume.

Product cancellations:

All cancellations on products ordered through this website that have not been shipped will require a $60 cancellation fee if production of product or hair have already started.

Products orders that have been shipped cannot be cancelled/refunded and are final.

Our Shipping Policy

For Shipping Rates & Policy Click Here

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Orders usually take 3 business days to process plus 5 to 7 business days to ship to each order destination. Please allow 7 to 10 total business days to receive your order. For International orders please allow 10 to 12 business days for shipping

[[Please note, business days do not include holidays and weekends]]

Your order will normally be shipped via USPS, USPS Priority or UPS. If necessary, we reserve the right to use an alternate carrier

Shipping and Handling

Lost, or Non-Delivered Mail

We are not responsible for packages not received although tracking of packages will be placed on every order sent. However we will investigate (with tracking numbers that are placed on all orders) lost or non-delivered packages. Please note, non-delivery of a package will not be refundable, and shipping costs are non refundable.

Any order that has not been received 30 days after the shipping date is considered a lost order. We consider an order to have been received by the buyer's when the USPS status for the package is "Delivered".

Upon confirmation of non-delivery of a package, please notify us prior to the end of a 30-day period by sending a letter of notification to email emailus@fusionhairsupply.com or you may fax your letter to 813-273-8773. We will then forward you a claim form that will be filed with by our company with USPS or the assigned mail carrier to recover the missing item. Usually tracking numbers are assign to each order and maintained with our office for tracking, recovery, investigative, insurance and security purposes of packages sent by our office.

Hair Product’s Effectiveness:
1.)We are not responsible for any problems with inappropriate misuse of direct or indirect usage of hair extensions sold on our website.

2.)For products exchanges, we do not claim responsibility for any problems in which we are not informed of within 3 business days and received back to our office 8 total days from the date of your product receipt [shipping date of the product].

3.)We are not responsible for any misuse, abuse or neglect of your hair extensions that will affect its appearance.

4.)We advise all customers to seek professional Hair Extensions specialist’s assistance before they use our hair extensions and tools and systems.

5.)Also, we advise all our customers to seek professional Hair Extensions stylist help to maintain a fresh appearance of their hair extensions after they are applied.

6.)NEVER EXPOSE YOUR I-TIPS HAIR EXTENSIONS & MICRO-RINGS TO Extremely HOT WATER (above 150+ degrees) - TO AVOID SOFTENING OR MELTING THE I-TIPS keep I-tips away from 170° to 180° Fahrenheit.

7.)Please note, our I-Tip Hair Extensions are pre-bonded with keratin stick shaped tips, which, may be used for either cold or hot fusion attachment methods. For the hot fusion attachment method, a hot fusion wand must be used at 170° to 180° Fahrenheit, the keratin I- Tips will soften and melt for attachment on and removals off of your own hair. The hot attachment method is only recommended if you have the proper keratin removal solution in addition to the fusion wand.